1. Processing Your Order
We aim to get your order to you as quickly and safely as possible.
Orders are normally dispatched within 1–3 working days of receiving your order.
During particularly busy periods, such as Christmas, new product launches or major events, dispatch may take a little longer.
Once your order has been dispatched, you will receive a confirmation email.
2. Delivery
Orders are sent using Evri.
Standard UK delivery usually takes approximately 2–4 working days from dispatch, although delivery times can vary depending on the delivery service and circumstances outside our control.
Please note that delivery timeframes are estimates and are not guaranteed delivery dates.
3. Delivery Charges
Delivery charges are calculated and displayed at checkout before you complete your purchase.
4. Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please check that your delivery address is correct before completing your order. Incorrect or incomplete delivery details may result in delays or additional delivery costs.
5. Delayed or Missing Orders
If your order has not arrived within a reasonable period after the expected delivery date, please Contact Us and we will investigate this with the delivery provider.
If your parcel appears to have been lost in transit, we will work with the delivery provider to resolve the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.
6. Damaged Orders
If your order arrives damaged, please contact us as soon as possible.
Please include photographs of the packaging and the damaged item where possible. This will help us investigate the issue with the delivery provider and arrange an appropriate resolution.
7. Incorrect Delivery Details
Please make sure your delivery address is complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the delivery details where the order has not yet been dispatched.
Once an order has been dispatched, it may not be possible to change the delivery address.
8. Delivery Delays
Occasionally, deliveries may be delayed due to circumstances outside our control, including severe weather, courier disruption, public holidays or unusually high delivery volumes.
Where we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.
9. Your Consumer Rights
Nothing in this Delivery Information affects your statutory rights as a consumer under UK law.
10. Contact Us
If you have any questions about delivery, tracking or an order you have placed, please contact us at:
House of Pins
Contact Us