Privacy Policy

P r i v a c y P o l i c y

1. About this Privacy Policy

This Privacy Policy explains how House of Pins (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, create an account, contact us or purchase products from us.

Our website is operated using WordPress and WooCommerce.

We take your privacy seriously and will only use your personal information where we have a lawful basis to do so.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us.

2. Information we collect

When you browse our website, create an account, contact us or place an order, we may collect information including:

Your name
Billing address
Delivery address
Email address
Telephone number
Customer account information
Details of products you purchase
Order history
Payment and transaction information
Information you provide when contacting us
Technical information relating to your visit to our website, such as your IP address, browser type and device information
Information relating to cookies and similar technologies used on our website

If you choose to create a customer account, we will also process the information necessary to create and maintain your account and provide access to features such as your account details and order history.

Where guest checkout is available, you do not need to create a customer account to purchase products from us.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we use your information

We may use your personal information to:

Process and fulfil your orders
Process payments
Arrange delivery of your purchases
Create and manage your customer account
Communicate with you about your order
Respond to questions, enquiries and complaints
Process returns, refunds and replacements
Keep appropriate business, accounting and tax records
Protect our website and business against fraud and misuse
Maintain and improve our website and services
Comply with legal and regulatory obligations

If we introduce marketing communications, we will only use your personal information for marketing where we have an appropriate lawful basis to do so.

4. Our lawful bases for processing your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We use your personal information where it is necessary to fulfil an order or provide a service you have requested. For example, we need your name and delivery address to send your order to you.

Legal obligation

We may need to retain and use certain information to comply with legal obligations, including accounting, taxation and financial record-keeping requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights. This may include responding to customer enquiries, maintaining website security, preventing fraud and managing our business.

Consent

Where we rely on consent, we will ask you for your consent before processing your information for that particular purpose. You can withdraw consent at any time.

5. Payment information

Payments made through our website are processed by SumUp.

When you make a payment, relevant payment and transaction information is processed by SumUp in accordance with its own terms and privacy policy.

We do not normally have access to or store your full payment card details.

You can find further information about how SumUp handles personal information in SumUp’s privacy documentation.

6. Delivery

We use Evri to deliver orders. In order to fulfil your order, we may provide Evri with information such as your name, email address, delivery address, telephone number and relevant order or tracking information.

We only provide information that is reasonably necessary to arrange and complete delivery. Evri will process your personal information in accordance with its own privacy policy.

7. WordPress, WooCommerce and website services

Our website operates using WordPress and WooCommerce.

Depending on the technical services and plugins used on our website, certain technical information may be processed automatically when you visit the website. This can include information such as your IP address, browser type, device information and information about how you interact with the website.

We use reasonable measures to keep our website and the information processed through it secure.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. For example, cookies may be required to maintain your shopping basket, allow you to log in to your account and enable you to complete a purchase.

Other cookies may be used for purposes such as website analytics, remembering preferences or providing other functionality.

Where required by law, we will ask for your consent before using non-essential cookies.

Further information about the cookies used on our website and how you can manage them will be provided in our Cookie Policy.

9. Sharing your information

We do not sell or rent your personal information.

We may share personal information with trusted organisations where this is necessary to operate our business, fulfil your order or comply with our legal obligations.

These may include:

SumUp, for payment processing
Evri, for delivery
Our website hosting and technical service providers
WordPress, WooCommerce and related service providers or plugins where necessary to operate the website
Professional advisers, such as accountants, where necessary
Government, regulatory or law-enforcement authorities where we are legally required to provide information

We only provide information that is reasonably necessary for the relevant purpose.

10. Customer accounts and guest checkout

You may choose to create an account on our website. If you do, we will store information associated with your account so that you can access relevant account features and information, including your order history and account details.

Where guest checkout is available, you can also purchase products without creating an account. We will still collect and use the information necessary to process your order, take payment, deliver your products and provide customer service.

We may retain information about your order after it has been completed where this is necessary for accounting, tax, legal or legitimate business purposes.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information must be retained for longer periods because of legal, accounting or tax requirements. For example, information relating to purchases and financial transactions may need to be retained for the period required by applicable tax and accounting rules.

Customer correspondence may be retained for as long as reasonably necessary to deal with the enquiry and any related issues.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures include appropriate security controls for our website and the services we use to operate our business.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

13. International transfers

Some third-party service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, appropriate safeguards will be used where required under applicable data protection law.

14. Your rights

Under UK data protection law, you may have rights including:

The right to know how we use your personal information
The right to request access to the personal information we hold about you
The right to ask us to correct inaccurate information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where we rely on consent

These rights are subject to certain legal conditions and exceptions.

15. Making a data protection request

To exercise your rights or ask us questions about your personal information, please contact us.

Please provide enough information for us to identify you and understand your request. We may need to verify your identity before providing personal information.

We will normally respond within the timeframe required by applicable data protection law.

16. Marketing

We do not currently use your order information to send you marketing communications unless we have an appropriate lawful basis to do so.

If we introduce an email newsletter or other marketing service, we will provide appropriate information about how your personal information is used.

Where you receive marketing emails from us, you will be able to unsubscribe at any time.

We will never sell your personal information to third parties.

17. Children’s information

Our website is not specifically directed at children. We do not knowingly collect personal information from children where this is not necessary for the provision of our products or services.

If you believe that a child has provided us with personal information inappropriately, please contact us.

18. Complaints

If you have concerns about how we have used your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information is available from the Information Commissioner’s Office.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be available on this page.

20. Contact us